We have two separate refund policies below. Our Standard Warranty covers all products except for Supplement Blends, while we also have a Supplement Blends Refund Policy to cover these related purchases.
The Standard Warranty lasts 12 months from the date of purchase and comes as part of each individual product. It comes also by default with a 30 days return window.
“A Lifetime Warranty can be purchased as a separate add-on and needs to be added per purchase. All the items inside the specific order that contains the Lifetime Warranty add-on will be covered by this warranty”
Important: We may not be able to accept your return for a refund if you are out of our 30 or 90-day trial period (depending on your policy), regardless of the condition of your items. We believe 30-days (90-days, depending on your policy) to be a very fair amount of time to try our products and decide whether or not they work for you.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact us before organising the return.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return (with the tracking number provided by you) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow 5-10 business days for the returned order to be reviewed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Next, contact your bank, there is often some processing time before a refund is processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@blendaco.com.au
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@blendaco.com.au
If you went through our entire checkout process and confirmed the order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment centre. This system allows a very fast delivery service to our customers. However, if you do need to change or cancel an order please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.
Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Supplement Blends Refund Policy
We do not offer refunds for change of mind under our Supplement Blends Refund Policy, however: if the product(s) is not the correct product(s) you ordered, we will exchange them with a replacement product of the same value.
The return form must be completed within 14 days of receiving the order, and the product must be returned within the following 4 weeks.
You can return your unopened product for store credit, exchange it for a different product of equal value, or receive a refund to the original payment method.
Please take a photo and contact us within 14 days of receiving the product(s), so we can arrange to exchange it with the correct product(s). To make your claim please send us the following information:
- Product details
- Proof of purchase (including order number)
- Details of the issue with the product
Blendaco Australia will not begin to process a refund or exchange until the returned goods are received. The return shipping fees are the responsibility of the customer.
A refund can only be made to the credit card used to make the purchase and will be for the product only.
The benefits provided to you under this policy are in addition to other rights and remedies you may have under relevant laws relating to the products, such as the Australian Consumer Law.
We don’t have a price matching policy, therefore we don’t price match any products of any other brand/company or even internal past or future sale campaigns.
To return your product, you should email Support@blendaco.com.au
You will be responsible for paying for your own shipping costs (unless already own the Lifetime Warranty) for returning your item.
Your Blendaco products are warranted to be free of workmanship or material defects when used in accordance with the instructions supplied with the product.
If your product is found to be defective, after we've received and examined it, we will provide a part or product replacement with an identical or similar item for the lifetime of the product warranty.
This warranty is limited to the original consumer upon presentation of the dated proof of purchase receipt. Coverage is not transferable.
“The Standard Warranty lasts 12 months from the date of purchase and comes as part of each individual product. It also comes by default with a 30 days return window.”
Damage from ordinary wear and tears, such as scratches, dents, stains, or discolouration to all surfaces or other damage that does not impair the function of the products.
Damage due to improper handling, accident, abuse, misuse, fire, flood, theft, acts of God, neglect, corrosion, modification, exposure to extreme temperatures, or failure to follow the manufacturer's provided with use and care instructions.
“In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To claim your warranty, please follow this link https://blendaco.myreturnscenter.com/ which will take you to Blendaco's "My Returns Center" where you will be able to file your warranty return claim. We will then assess your case and contact you via email to let you know our decision.
For Blendaco inquiries or further warranty information, please contact us via the information provided below.
Phone Number: +61 2 8488 0807
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.